N.B.
I love your question, Carrie. I have had to deal with similar issues as a family child care provider for 16 years. What a challenge! You mentioned that you want to meet their needs. I"m assuming that you already are doing that and its their wants that make them vie for your attention? Use "I" messages to teach them to make their requests in a respectful way. You might want to try saying (calmly, after a deep breath) "I feel confused when you all talk at once. I want to hear Jenny first, then Tracy, then Matt. I want to hear what each of you has to say and I can only hear you if you take turns talking. Or this. "I"ll figure that out as soon as I am done changing the baby. (if they ask again) "I'm asking you nicely to wait and I will listen to you." Also, be sure to take the time to teach them not to yell at people (including parents) by identifying their behavior "That's yelling" and making it so that simply doesn't work. "I don't answer yelling. I'm speaking to you nicely and I expect to hear the same from you. When I hear that I will be happy to help you deal with your problem." Those words model a very important skill which is setting boundaries for yourself. I know that sometimes it can just get to you and you will end up angry and yelling. Happens to every good nurturing person who cares for children. In that case, I just say, "I"m angry and I'm going to wait a few minutes to calm myself down and then we will deal with this problem." That buys some time, hopefully, and gives the example of identifying your own feelings and making a conscious decision to handle them in a healthy way. Good luck and do something fun every chance you get! You probably won't regret it.