Hello All,
I stupidly sign a contract with an alarm company called Icon Security. Since June 17 the system has worked three days and the damn thing is not working again. Customer service is rude and when I had asked to speak to someone higher up the food chain, I am told there is no one else. I have to call them on a near daily basis with no results and no repair man for up to four weeks. They are still charging us for a system that is not working. At this point I am so tired and frustrated, I just want out of the contract; they can keep our money from the last six weeks if they will just go away. I feel like crying, I am at a loss of the next step. I bought this problem into our house, but I have no experience dealing with anything like this. I have contacted BBB, but the company basically said to the BBB and to us, "Too bad, you're screwed"
Has anyone gone through something like this? What worked? What didn't? Should I contacted legal help?
Please help! Thank you all in advance.
Is it a local company? I don't know anything about this type of thing, but what about one of those news shows about this kind of thing?
The KC Star has a section of the newspaper called "At Your Service" where they address issues such as these--it is written by Angela Curry, I think. You might go to the Star's website and look to see what it says about how to contact this writer. When I ready the section, she seems to have pretty good results in getting businesses to provide the service to customers that they promised. If that doesn't work, how about call the Attorney General's office and making a formal complaint? JAHC
S....contact the lady in the KC Star that writes the column just for people like you...her first name is Angela. Sorry, I cannot remember her last name. But she takes complaints and then the paper contacts the business to find out what the situation is and how it can be solve. The business sure does not want to show up in her column!!
We paid half up front to a fence company that never put up the fence. We have been trying to contact them for over a year with no results. We too tried the BBB and then Call for Action and whatever the version on Channel 5 is too. Nothing worked so now we are taking him to small claims court. I don't know if it is going to work or not but it is worth a shot. You might ask someone if this is somthing you could try that with.
get the name of the owner of the company or the CEO. get the mailing address. library reference desk can help you. send a letter certified mail. what happens is the CEO for example has a senior team of care reps empowered to "make deals" that others cannot make. if that does not work you can only log this as a BBB complaint in their website for response....which can be done online....or you could submit it that Call For Action on NBC? see what happens.
Have you tried FOX 4 problem solvers?
How are you making the payments to the company? If they are auto drafting from your bank account, simply tell your bank not to allow payments to be pulled from that company anymore. If you paid with a credit card, you can call your credit card company and they can stop/refund payments with some information. I would imagine that the alarm company won't pursue it, too much hassle and money, but if they do, keep good records of all they issues, in case you need it.
Good luck!
you need to DEVOUR that contract. read every single word and see if there's anything in there that protects your rights. there has to be SOMETHING. find it, throw it in their faces, see if they change their tune.
also, many lawyers do free first time consultations. worth a shot. good luck!
I work in Contract Law. If you'd like you could email me a copy of the contract and I can look it over for you.
You can black out any personal info.
Call the local tv stations and make a complaint with them. If they like the story and/or have had other compliants they will confront the company for you, and you usually get your money back or will be able to break the contract. One of the stations (I can't remember which one) does a story like this at least once a week and they encourage you to call. If it has happened to you, it has happened to someone else. Also, you could try calling the company one more time and let them know you will be calling the local news, or your lawyer, and you might find a solution before you have to actually take the step.
Hope that helps and good luck!
Most of the time, if you tell them you will hire a lawyer, they laugh. Thinking the average person does NOT have a lawyer. Pre-paid legal which is offered is a way to pay minimal cost but have a lawyer on your side to do all the work for you. It's worth a shot. If you decide you'd like to do this, let me know and I can get you set up with that. Or like Kristina B offered, send to her and let her look it over for you. Explore all avenues you can. This is worth fighting for.
Good Luck.
