D.B.
Re trolls - I have decided not to answer anything, including calling them trolls. I report to the moderators immediately rather than give the real trolls what they want (e.g. our outrage and condemnation). If something is real and just worded awkwardly, I let the moderator contact the person, view her other answers/questions, and communicate privately. If it's a real post, then we can answer more charitably. I'm so happy we have a good moderator now - Mike needs us to let him handle things and not take on the administrator's role! So I'm following his request to NOT take on the trolls directly.
And yes, I have a tiny dog with the world's strongest jaws. I ask the vet what I can give her, or I go to a small pet store with staff/owners who actually know something about dogs. The big chain stores often have minimum wage workers they don't bother to train.