I think some of this is generational - at 46 now, I really don't understand the popular practices regarding basic manners, civility, professionalism, and entitlement. Oh, and let's throw instant gratification in there as well.
I am by no means, a pru, a grouch, or the 'B' word. I treat everyone with friendliness and Yes Ma'mam and No'Sir and Thank you. I read store clerks name tags and address them by name "Thank you Tracy", etc. Yet I watch people continue their cell phone conversations the entire time they check out treating the cashier like they are non-existent. Then the cashier begins to feel that way, and treats the next customer in line with contempt.
I reply to every job interview I go on with a follow up email or letter thanking the employer for their time. In most cases, they don't even tell me that I did not get the position. I deduce that from the lack of communication from them. I ask for professional feedback relating to my skills and how I can strengthen future applications for similar jobs - I get no response. When I was hiring people, I always responded to emails and always sent "sorry, we selected another candidate" letters out to all applicants.
I see people who are impatient at a red light, honk their horns when I am not right quick off the mark when the light turns green. I like to count to 20 before I pull out - 8 out of 10 times, another car runs the red light and would have broadsided me had I punched the gas at the first blink of the green light. And really, what is 20 seconds in the grand scheme of things?
I see children disrespect their parents and other adults - I see parents who let them speak to them like that. I see beautiful young women parading their bodies around for all to see, then wondering why boys have no respect for them. I see boys dragging their pants on the ground and wondering why they are thought to be "thugs".
I could go on, but I am depressing myself. LOL
Mainly, I think people have lost their sense of community. Tunnel vision, and a view towards only themselves and their immediate circle of family and friends. The larger, community and world view, has shrunk to one's own backyard. Oh, we see a resurgence of it, post 911, Katrina, and now in with Midwest tornadoes, but, on the whole, I know that is what I see - the loss of faith in community and caring about strangers.
A general lack of respect, and misplaced values.
But, then I see people who are the exact opposite of this, and I have hope again. I truly try and focus on the positive in the world around me, and, through, my actions and words, walk a gentler path.
God Bless