F.
Hello Y.,
I applied twice for foodstamps in the past, so I will try and answer your questions as best as I can.
You will never reach anybody on the phone at the DHSC. Although their job is supposed to help people in need, don't expect that from them, they are are just barely human people typing like robots on their keyboards.
You will have to go there in person, with your application filled out as best as you can. You should provide copies of all the documents requested together with your application. If you don't have paystubs, bring along all your bank statements from the past year and your income tax return.
They will take your application, and they will write you a letter stating when your appointment will be.(About a week later or so if I recall correctly). You won't be able to change the date or time. Make sure to arrive early for your appointment because you won't be the only one with the same date and time! ( the first time I applied I waited for 5 hours!!!! So be prepared...)
Bring all the original documents of everything you can think of at your appointment. Better bring too many documents than not enough.
In case your need of foodstamps is really urgent, you can go there with your application and all the documents needed and they should be able to help you the same day.
Anyway, they will give you a card that you can use in certain grocery stores for food items only. The money will be transeferred every month at the same date (make sure you ask the date of the transfer to the officer you will meet).
That's all I can think of for now. I hope this helps. Good luck!
F.