C.D.
The ONLY place you should work with is Consumer Credit Counseling. But even they can have issues. We dealt w/one years ago, and the person suggested we file bankruptcy. Not a good idea, and it wasn't really necessary. Fortunately, I am sure other ones can be better. There are a LOT of complaints about these companies. They will take your info and money, and tell you not to make any payments (one company wanted $400 up front. We asked where they expected us to get the money - if we had $400 we'd use it for creditors, you know? - their response? Put it on your credit card - we'll get it charged off. Yeah, right. Debt Free America. By the way, they were put out of business by the feds. Unfortunately, it's like that in too many places. Not one payment will go to the creditor, or they will make a few payments to garner your trust, then stop making payments. You won't know until collection calls come or there's wage garnishment. Check this out on Dave Ramsey, author of Total Money Makeover. In fact, I'd recommend Total Money Makeover (many libraries have it, as do your bookstores and Amazon, along w/his website) to ANYONE who wants to break the debt cycle.
Be aware that contrary to what these companies tout, they don't have an "in" w/these creditors. It still shows up on your credit report that you've involved one of these companies. However, they know the laws and how to negotiate. You can do any of this on your own by calling your creditors, ask for a lower interest rate and let them know what you can afford. They'd rather lower your payments than have you as a charge off or file bankruptcy. Yes, there will be some that are jerks about it and refuse to do anything. Document EVERYTHING. The companies that won't do anything won't do anything for these debt companies either. Again, Dave Ramsey (you can google him - it may be DaveRamsey.com, but I'm not sure and my internet connection is woozy tonight.) can help walk you through these negotiations.
If, after all this info, you still want to pay the exhorbitant fees, be sure to google them with the word "scam" or "complaint" and check them out w/the Better Business Bureau. You can do most of this online.
Oh, and by the way, some of these claim to be "non-profit". Don't let that fool you. One reason the feds were able to prosecute Debt Free America is they claimed to be non-profit. I can't remember if they had legal status (to avoid taxes), but it made it easier for them to be shut down. CCC (consumer credit counseling) is non-profit.
Be aware, though, that no matter whether you do this yourself, or an agency/company does it, you will have to stop spending/using your cards. That will be the conditions put out by the creditor. And you can't get new credit (they keep tabs on your credit report), plus, they report you as in a reduced payment agreement, which is a red flag.
Also, I've said this before on here, but I am a member of Mommysavers.com, a forum about saving money. Check out the "Forget the Joneses" area from Kim, the founder of the board. LOTS of great info there, including some of the stuff I've shared here.
Good luck to you! It's so very tough to have to deal w/this stuff, but remember, it's a temporary situation, and you can pull yourself out of it. I just can't recommend Dave Ramsey enough. He gives you hope and is practical and even funny ("We work hard to buy things we don't need to impress those we don't care about.". American Express is "American Excess".) Easy read. He actually sounds like an infomercial at times (he's been broke, too); he's so passionate about his work. But he's not really "selling" anything. (There are CD's other books, including a workbook, but I found that the main book is all I need. It's very motivating. He even states that you don't NEED to buy his other products, but some feel comfortable with the extra help. I found his other books a bit redundant (which he admits), but others need the extra reinforcement. He puts your power and future into your own hands.
Someone mentioned his Financial Peace University. A great idea, and they are held in various churches. However, it does cost money (not too much, though), and it works better if you both attend. I'd read his Total Money Makeover first.
Once again, Good Luck to you.