B.C.
I'm afraid the agitator-less machines are known for this.
The vibrating it does really compacts the clothes tightly and it seems to wrinkle things badly.
Can you try adding more water to it?
We have a fairly new top loader with an agitator - and while it has settings to add extra water - it doesn't fill right.
It worked fine for a year but now if left to it's own devices the clothes don't even get wet.
I so HATE automatic fill levels.
What we've done - since we have sink in the laundry room - is to attach a hose to the sink faucet and just use that to fill the washer with water to the level we desire.
I sometimes think putting a pot filler over the washer would be a great idea.
If I knew then what I know now (when we were shopping for new washer/dryer) -
I would have got a Speed Queen.