My husband and I love ours. If I had to start over with a new one, I would probably get the pillowtop. Without it the bed does have a "dip" in the middle which makes it difficult to cuddle.
We can adjust the firmness/softness according to our needs. Some days after being on my feet all day, I need the bed softer and boy does that feel good!
They have a money-back guarantee, so why not give it a try. Also, if you get on their mailing list, they sell refurbished store-models and returns for a discounted price. This is how we bought my daughter's. I think we got it for almost half the retail price and it still came with a warranty. They have another sale going on right now. I got a mailer the other day. To give you an idea of pricing, they have a Sleep # 5000, Queen Pillowtop for $899. The Sleep #3000, Queen Plus for $499. That's a deal!