T.O.
I am a female massage therapist and conflict resolution specialist. I would highly recommend a book called Difficult Conversations by Douglas Stone, Bruce Patton & Sheila Heen. It is the best book on having any kind of a conversation with anyone that I have ever found. This is a book that ALL people should read, even children. I believe it ought to be taught in schools. You can get it from amazon.com and probably a good used copy very inexpensive. Feel free to call me anytime.
T. O'Connor ###-###-####